Menu
R's PlacePrep

Troubleshooting

This guide helps you diagnose and resolve common issues on the R's PlacePrep platform.

Authentication Issues

Cannot Login

Symptoms:

  • "Invalid credentials" error
  • Login button does nothing
  • Page refreshes but doesn't log in

Solutions:

  1. Verify Credentials

    • Ensure email is correct and lowercase
    • Check password is exactly as registered
    • Disable CAPS LOCK
    • Try copying and pasting password

  2. Clear Browser Data

    Chrome: Settings → Privacy → Clear browsing data
Firefox: Settings → Privacy → Clear Data
Edge: Settings → Privacy → Clear browsing data

  3. Try Different Browser

    • Test in Chrome, Firefox, or Edge
    • Disable browser extensions
    • Use incognito/private mode

  4. Check Network

    • Verify internet connection
    • Disable VPN if active
    • Try different network

  5. Password Reset (if feature available)

    • Click "Forgot Password"
    • Follow reset instructions
    • Check email for reset link

Cannot Register

Symptoms:

  • "Email already exists" error
  • Form submission fails
  • Validation errors

Solutions:

  1. Email Conflicts

    • Use a different email address
    • Check if you already have an account
    • Verify email format is correct

  2. Password Requirements

    • Minimum 8 characters
    • Match password and confirm password fields
    • Avoid special characters if they cause issues

  3. CAPTCHA Issues

    • Solve the math problem correctly
    • Refresh if CAPTCHA is unclear
    • Try again if it fails

  4. Form Validation

    • Fill all required fields
    • Check for error messages under fields
    • Ensure name contains only valid characters

Session Expires Quickly

Symptoms:

  • Logged out frequently
  • Session timeout during exam
  • Need to login repeatedly

Solutions:

  1. Browser Settings

    • Enable cookies
    • Don't use "Delete cookies on exit"
    • Whitelist the platform domain

  2. During Exams

    • Don't close the exam tab
    • Keep the window active
    • Avoid opening exam in multiple tabs

Exam Access Issues

Cannot Start Exam

Symptoms:

  • "Start Exam" button disabled
  • "Exam not available" message
  • Cannot access exam page

Solutions:

  1. Check Timing

    • Verify current time is within exam window
    • Exam must be between start and end times
    • Account for time zone differences

  2. Entry Requirements

    • Fill all required fields (roll number, branch, year)
    • Verify information is in correct format
    • Complete all form validations

  3. Previous Attempts

    • Check if you've already attempted
    • Verify if multiple attempts are allowed
    • Look for "Already Attempted" indicator

  4. Exam Status

    • Ensure exam is published
    • Check it's not in "Upcoming" state
    • Verify exam hasn't ended

Exam Not Showing in List

Symptoms:

  • Missing exam on dashboard
  • Cannot find specific exam
  • List appears empty

Solutions:

  1. Check Filters

    • Verify no active filters are hiding exams
    • Check "All Exams" or "Active" tabs
    • Clear search queries

  2. Eligibility

    • Confirm you meet prerequisites
    • Check if exam is assigned to you
    • Verify your user role/group

  3. Timing

    • Exam might not have started yet
    • Check upcoming exams section
    • Verify exam hasn't been deleted

  4. Refresh Data

    • Reload the page
    • Clear cache and refresh
    • Log out and log back in

During Exam Issues

Timer Issues

Symptoms:

  • Timer not visible
  • Timer stuck or frozen
  • Incorrect time remaining

Solutions:

  1. Browser Issues

    • Refresh the page (timer should resume)
    • Ensure JavaScript is enabled
    • Disable browser extensions
    • Try a different browser

  2. System Time

    • Check your device time is correct
    • Sync with network time
    • Account for time zone settings

  3. If Time Lost

    • Contact administrator immediately
    • Document the issue with screenshots
    • Note the time of occurrence

Questions Not Loading

Symptoms:

  • Blank question area
  • Loading spinner indefinitely
  • "Failed to load" errors

Solutions:

  1. Internet Connection

    • Check network connectivity
    • Switch to stable connection
    • Disable download managers

  2. Browser Cache

    • Clear browser cache
    • Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
    • Try incognito mode

  3. Content Issues

    • Wait a moment for slow loading
    • Navigate to next question and back
    • Refresh the page

Cannot Submit Answer

Symptoms:

  • Answer selection doesn't register
  • "Next" button disabled
  • Changes not saving

Solutions:

  1. Interaction Issues

    • Click directly on radio button or option
    • Ensure option is fully clicked
    • Wait for visual confirmation

  2. Technical

    • Check browser console for errors
    • Disable browser extensions
    • Try different input method (keyboard vs mouse)

  3. Network

    • Verify internet connection
    • Check if page is fully loaded
    • Avoid clicking too quickly

Fullscreen Problems

Symptoms:

  • Cannot enter fullscreen
  • Exits fullscreen automatically
  • Warning appears without exiting

Solutions:

  1. Browser Permissions

    • Allow fullscreen when prompted
    • Check browser settings for fullscreen permissions
    • Add site to allowed list

  2. Keyboard Shortcuts

    • Avoid pressing ESC key
    • Use F11 to toggle fullscreen
    • Use on-screen button to re-enter

  3. Multiple Monitors

    • Fullscreen on primary monitor
    • Disable second monitor if possible
    • Use single display mode

  4. Operating System

    • Disable notification popups
    • Turn off system alerts
    • Close background applications

Exam Auto-Submitted

Symptoms:

  • Exam ended before completing
  • Unexpected submission
  • "Time's up" before timer ended

Possible Causes & Solutions:

  1. Time Expired

    • Normal behavior when time runs out
    • No action needed
    • Check results page

  2. Fullscreen Violations

    • Exited fullscreen twice
    • Check warning messages
    • Be careful with fullscreen in future

  3. Network Disconnect

    • Lost connection during exam
    • System auto-submitted for safety
    • Contact admin with details

  4. Browser Crash

    • Browser closed unexpectedly
    • System saved last state
    • Contact admin for recovery

Submission Issues

Cannot Submit Exam

Symptoms:

  • "Submit" button disabled or missing
  • Submission fails with error
  • Gets stuck on submission

Solutions:

  1. Early Submission Disabled

    • Wait for timer to expire
    • Check if early submission is allowed
    • Review exam settings

  2. Unanswered Questions

    • Some exams require all answers
    • Check for red/unanswered questions
    • Confirm all sections completed

  3. Network Issues

    • Don't close browser during submission
    • Wait for confirmation message
    • Keep tab open until success

  4. Server Issues

    • Wait a moment and retry
    • Check internet connection
    • Contact admin if persists

Answers Not Saved

Symptoms:

  • Previous answers disappeared
  • Changes not reflected
  • Started over from beginning

Solutions:

  1. Prevention

    • Don't open exam in multiple tabs
    • Don't refresh page unnecessarily
    • Use navigation buttons, not browser back

  2. Recovery

    • Contact administrator immediately
    • Provide exam ID and details
    • May need manual evaluation

  3. For Future

    • Use stable internet connection
    • Keep exam tab active
    • Don't switch devices mid-exam

Results and Analytics Issues

Results Not Showing

Symptoms:

  • "Results not available" message
  • Empty results page
  • Cannot view score

Solutions:

  1. Processing Time

    • Wait a few minutes after submission
    • Results may need processing
    • Refresh page periodically

  2. Manual Evaluation Pending

    • Some exams require manual grading
    • Check "Pending Evaluation" status
    • Wait for admin to grade

  3. Privacy Settings

    • Check if results are hidden
    • Admin may have disabled result viewing
    • Contact admin for status

Incorrect Score Displayed

Symptoms:

  • Score doesn't match expectations
  • Points calculation seems wrong
  • Negative marking not applied correctly

Solutions:

  1. Verify Calculation

    • Check question-wise breakdown
    • Review negative marking percentage
    • Count correct/incorrect answers manually

  2. Understanding Scoring

    • Unanswered = 0 points
    • Correct = full points
    • Incorrect = negative points (if enabled)

  3. Report Discrepancy

    • Document the issue
    • Take screenshots
    • Contact admin with details

Rank Not Showing

Symptoms:

  • No rank displayed on results
  • Rank shows as "N/A"
  • Ranking section missing

Solutions:

  1. Feature Disabled

    • Admin may have disabled ranking
    • Normal for practice tests
    • Check exam settings

  2. Insufficient Participants

    • Need multiple submissions for ranking
    • Rank shows after others complete
    • Check back later

  3. Tied Scores

    • Multiple people with same score and time
    • System may group tied ranks
    • Check time taken for tiebreaker

Display and UI Issues

Layout Problems

Symptoms:

  • Overlapping elements
  • Text cut off
  • Buttons not visible

Solutions:

  1. Browser Zoom

    • Reset zoom to 100% (Ctrl+0 or Cmd+0)
    • Adjust zoom to comfortable level
    • Use browser zoom controls

  2. Screen Size

    • Maximize browser window
    • Use landscape mode on mobile
    • Increase screen resolution

  3. Browser Compatibility

    • Use Chrome, Firefox, or Edge
    • Update to latest version
    • Clear cache and reload

Dark Mode Issues

Symptoms:

  • Text hard to read
  • Colors appear wrong
  • Theme doesn't apply

Solutions:

  1. Toggle Theme

    • Click theme toggle button
    • Try switching between modes
    • Check if system theme interferes

  2. Browser Settings

    • Disable browser dark mode extensions
    • Check browser theme settings
    • Clear site data and reload

Images or Equations Not Rendering

Symptoms:

  • Math symbols show as code
  • Images don't load
  • Formatting is broken

Solutions:

  1. Wait for Loading

    • Large images may take time
    • Math rendering needs a moment
    • Don't rush through questions

  2. Browser Support

    • Ensure JavaScript is enabled
    • Update browser to latest version
    • Try different browser

  3. Content Issues

    • Report broken content to admin
    • Provide question ID
    • Include screenshot

Performance Issues

Slow Loading

Symptoms:

  • Pages take long to load
  • Laggy navigation
  • Delayed responses

Solutions:

  1. Internet Speed

    • Test connection speed
    • Close bandwidth-heavy applications
    • Use wired connection if possible

  2. Browser Optimization

    • Close unnecessary tabs
    • Clear cache and cookies
    • Disable heavy extensions

  3. Device Performance

    • Close background applications
    • Restart device
    • Free up RAM/memory

Platform Unresponsive

Symptoms:

  • Buttons don't work
  • Cannot navigate
  • Page frozen

Solutions:

  1. Wait and Retry

    • Give it a moment
    • Check if request is processing
    • Look for loading indicators

  2. Force Refresh

    • Hard refresh (Ctrl+Shift+R)
    • Clear cache and reload
    • Close and reopen browser

  3. Device Resources

    • Close other applications
    • Restart browser
    • Restart device if needed

Mobile-Specific Issues

Touch Problems

Symptoms:

  • Cannot select options
  • Buttons not responding
  • Scrolling doesn't work

Solutions:

  1. Touch Calibration

    • Clean screen
    • Remove screen protector if interfering
    • Test touch in other apps

  2. Browser Issues

    • Try different mobile browser
    • Update browser app
    • Clear app cache

Layout on Small Screens

Symptoms:

  • Content too small
    • Buttons overlap
    • Cannot see full content

Solutions:

  1. Orientation

    • Use landscape mode
    • Rotate device
    • Adjust zoom level

  2. Mobile View

    • Platform should auto-adjust
    • Refresh if layout is broken
    • Use mobile-optimized browser

Admin-Specific Issues

Cannot Create Exam

Symptoms:

  • Create button disabled
  • Form won't submit
  • Validation errors

Solutions:

  1. Permissions

    • Verify admin role
    • Check access rights
    • Contact super admin

  2. Form Validation

    • Fill all required fields
    • Check date/time are valid
    • Ensure end time > start time

  3. Question Pool

    • Verify questions are available
    • Check markdown files exist
    • Ensure proper formatting

Questions Not Parsing

Symptoms:

  • Questions don't appear in pool
  • Markdown not rendering
  • Format errors

Solutions:

  1. Syntax Check

    • Verify markdown syntax
    • Check for typos in headings
    • Ensure proper spacing

  2. File Location

    • Confirm files in correct directory
    • Check file names
    • Verify path structure

  3. Content Format

    • Follow exact format in guide
    • Include all required fields
    • Test with simple question first

Getting Additional Help

Before Contacting Support

Gather this information:

  1. User Details

    • Your email/username
    • Account type (student/admin)

  2. Issue Details

    • What were you trying to do?
    • What happened instead?
    • When did it occur?

  3. Technical Info

    • Browser and version
    • Operating system
    • Error messages (exact text)
    • Screenshots if possible

  4. Steps to Reproduce

    • List actions taken before error
    • Can you make it happen again?
    • Does it happen every time?

Contact Channels

  • Admin: Contact your institution's administrator
  • Technical Support: Use support email/form
  • Documentation: Review other doc sections
  • FAQ: Check common questions

Emergency During Exam

If critical issue during an active exam:

  1. Document Everything

    • Take screenshots
    • Note exact time
    • Record error messages

  2. Don't Close Browser

    • Keep exam tab open
    • System saves progress
    • May auto-recover

  3. Contact Immediately

    • Email admin right away
    • Provide all details
    • Explain impact on exam

  4. Follow Instructions

    • Wait for admin response
    • Don't attempt workarounds
    • Preserve evidence of issue

Need help? Check the FAQ or Troubleshooting guide.